Terms of service.

1Who we are

These Terms of Service ("Terms") govern your use of the services provided by Global Web Studio ("we", "us", "our"), a South African digital agency offering subscription-based website and application development, design systems, AI-native interfaces, and Google Ads management.

By signing up for an account, paying for a subscription, or otherwise using our services, you (the "Client") agree to these Terms. If you don't agree, don't use the service.

2The services

We provide development and design work on a tiered monthly subscription basis. Current tiers: Startup Club, Studio Club, and Enterprise Club — each differing in scope, velocity, and price. Tier pricing is published at globalweb.studio/#pricingand may change on 30 days' notice for future billing periods.

Each subscription includes:

• Ongoing development and design work, per tier scope
• A brand / design system pass included in every dev tier (no separate charge)
• A dashboard with roadmap, activity feed, and billing tools
• Communications with your project lead via email and dashboard messages

Add-ons (billed separately) may include:

• AI-native features (Startup / Studio / Enterprise tiers)
• AI usage tokens (overage)
• Cloud bandwidth (overage)
• Domain registration (billed annually)
• Other third-party services we arrange on your behalf

3Subscription, billing & cancellation

3.1 Billing cycle

Subscriptions bill monthly on your signup anniversary. The first charge activates your subscription; subsequent charges are taken automatically via the payment method on file.

3.2 No proration

Add-ons, tier changes, and service additions take effect at your next billing cycle. We do not prorate mid-cycle. Annual add-ons (e.g. domain registration) bill once every twelve months, aligned to your monthly renewal date.

3.3 Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing cycle — you retain access and deliverables paid for through that cycle. We do not offer partial refunds for unused portions of a billing cycle.

3.4 Failed payments

If a renewal payment fails, we'll email you and retry automatically. If three consecutive retries fail, we may suspend active work until your payment method is updated.

3.5 VAT

If we are registered as a VAT vendor with SARS, invoices will display our VAT number, the VAT rate applied, and the VAT amount as a separate line item — meeting the requirements of s.20 of the Value-Added Tax Act 89 of 1991. When we're not VAT-registered, prices are VAT-exclusive as stated.

4Intellectual property

4.1 Your content

You retain full ownership of all content you provide to us — brand assets, copy, imagery, trademarks, data, and any material pre-existing the engagement.

4.2 Deliverables

On full payment of the relevant billing cycle(s), you receive a perpetual, worldwide, royalty-free licence to use the code, designs, and other deliverables we produce for your project within your own business. Full assignment of copyright can be agreed on a per-project basis for an additional fee.

4.3 Our pre-existing tools

Code libraries, design system patterns, and internal tooling we developed before or outside your engagement remain our property. We grant you a non-exclusive licence to use them as part of your deliverables for the lifetime of that deliverable.

4.4 Portfolio rights

We reserve the right to reference the work we do for you (name, logo, screenshots, high-level scope) in our portfolio and marketing materials unless you opt out in writing before launch.

5Your responsibilities

You agree to:

• Provide accurate, complete information when signing up and when briefing projects
• Respond to requests for input within five business days
• Ensure you have the rights to any content, trademarks, or data you provide
• Not use our services for unlawful purposes or content (including but not limited to: hate speech, child sexual abuse material, incitement to violence, fraud, or material that infringes third-party rights)
• Keep your account credentials secure and notify us promptly of any suspected unauthorised access

6Confidentiality

Each party agrees to keep the other's confidential information in confidence and use it only to perform under these Terms. This obligation survives termination of the subscription for a period of three years.

Public information, information independently developed, and information required to be disclosed by law are excluded.

7Warranties & disclaimers

We warrant that our services will be performed with reasonable skill and care, in line with industry practice for the subject matter. Except as expressly stated, we make no other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness for a particular purpose.

The services are provided on an "as available" basis. We don't guarantee uninterrupted availability — occasional maintenance windows and third-party provider outages happen.

8Limitation of liability

To the maximum extent permitted by South African law:

• Our total aggregate liability arising from or relating to these Terms (across all claims combined) is capped at the total subscription fees you paid us in the three months preceding the event giving rise to the claim
• Neither party is liable for indirect, consequential, incidental, special, punitive, or exemplary damages — including loss of profits, goodwill, or data

Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability which cannot be excluded under South African law.

9Termination

Either party may terminate the subscription for convenience by cancelling before the next billing cycle. Either party may terminate for cause (with written notice) if the other materially breaches these Terms and fails to cure the breach within 14 days of notice.

On termination, we will provide you with the deliverables through the end of the paid billing cycle. Post-termination we have no obligation to retain project data beyond 90 days, after which it may be securely deleted.

10Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the email address on your account at least 30 days before they take effect, or by posting a notice on your dashboard. Continued use of the service after the notice period constitutes acceptance of the updated Terms.

11Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa. The parties first attempt to resolve disputes amicably through good-faith discussion. Failing that, the parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.

The Consumer Protection Act 68 of 2008 ("CPA") applies where legally required. Nothing in these Terms derogates from rights you have under the CPA.

12Contact